Sonesta Select Chicago Elgin West Dundee

I rented 2 rooms. The room I was in was excellent. Very very clean. The second room had an odor like sewage. They reported it to the clerk who said he would take care of it but did not. The room was very clean like mine but the odor was bad. They used Lysol spray that helped remove the odor for a while. When we arrived ,they had been working on the pipes ( they said) and our water in the tub was running. They cut the water off and said all was fine. The next day they reported the same problem hoping they could be moved to another room but nothing was done. I felt bad because their room was not as nice as mine because I was the one who found the hotel and made the reservations. I know they are remodeling because we had to walk a distance ( from total north end of the hotel to the south end ) to get to our rooms the second day. Being older women ,and I have to use a cane ,was a little too much. I hope that the next time we come things will be remodeled and all the rooms will be fresh.

Best place to stay in Dundee HANDS DOWN! Bev the reception person who checks you in is AMAZING! I have stayed there now so often we know each other by name! Melissa that works the night shift is always very willing to help me get my reservation extended and you really cant say enough good things about the people that work there they make you feel like more than a customer.

Very clean,felt safe during tornado warning! Good area for walking dogs! The bathrooms were nice and big. The air conditioner was in better spot,not in front of bed.

The staff was very professional, helpful and friendly. The property was very clean inside and out. The location is perfect because you can walk it is in walking distance to a couple different restaurants and a gas station if needed.

Nice staff. Room was quiet and dark. The curtains covered the window very well. I had a good-night sleep. Spacious and clean room.